E-legitimations must be protected by law

One of the Swedish agencies that attended the day was Premiepensionsmyndigheten and they shared their experiences over the years with login abuse and pointed out the importance that e-legitimations must have a high degree of legal protection.
Non of the issues they had with the different logins was of a technical character with the security measures in themselves.
However, right from the start in 2000, when the agents helped citizens make fund changes, the agents started to use the citizens’ login information. At this time it was a pin-code solution.
– Premiepensionmyndigheten chose to remove this interface after several attempts of discussions with the agents and informing the citizens that this practice of ‘lending’ the pin codes was not allowed.
Switch back to the here and now. The problems with agents using their customers (citizens) login credentials have not ended with the use of stronger electronic legitimation technologies such as BankID.
Again the customers “lent” their credentials to the agents so that changes could be made on their accounts.
– The technical solution to circumvent this abuse was to up the security so that the demands for a fund change could be raised. Now a signature is required before a change can be made and a warning is sent if more than one instance of a BankID login is active on their page at the same time.
Further actions have been filing complaints to the Police to stave the abuse issues. And more debates and dialogues with the agents as well as information to the citizens.
In itself, BankID as a technical solution has not been an issue i.e. the technology has not been broken or hacked and is also considered to have a high degree of trustworthiness.
So of course there are security issues with all electronic solutions, but like in the case with Premiepensionsmyndigheten it was never an issue with the technical solution but how it was used by agents and citizens.

 

If you would like to know more about our solution for Electronic Signatures you can read more here, or contact us at sales@tellustalk.com or +46-8-509 126 00.

Have a nice weekend!
🙂
/Richard

Posted in BankID, E-sign, Tips and tricks | Leave a comment

Where would you like to be in 5 years?

This month, the interest for electronic signing has gotten a real boost. The majority of all new acquaintances we have made since the beginning of June have had a great number of curious questions regarding the services, many have also started testing how the digital world of paperwork works through us.

Will we even be able to call it that in 5 years, one might wonder? Maybe the digitalization has come so far that paper agreements are nothing but a memory?

Consider the amount of time and energy we would save ourselves. Consider also what a positive effect it would have on our environment. There are actually no drawbacks when it comes to electronic signing – so, are you ready to step into the digitalized world of tomorrow?

(PS. If you are, please call our self-appointed welcoming committee on +46 (0) 8-509 126 00 or email sales@tellustalk.com)

Best regards,
Siri

Posted in All | Leave a comment

eCommerce 2017 – conclusion!

A few thoughts after the fair.

 

Blogg_ecommerce2

During both days we had a many interesting meetings with both other exhibitors as well visitors. We had surprisingly many queries regarding ordinary SMS such as reminders and marketing SMS. Otherwise there were very much interest in digital signing and payment request using SMS.

There was also time to chat some regarding digital signatures,  SMS market and the future challenges of the markets.

So in short a nice fair!

Cheers!
/Richard

Posted in BankID, E-payment, E-sign, Fair/Event, Link-SMS, Personalized messages, Protected Messages, SMS, SMS to Voice Call | Leave a comment

e-Commerce day one done, now day two!

Yesterday three of us from TellusTalk attended the e-Commerce 2017 fair in Kista.

It was the first time for us at this fair and we actually hade a slow start. But it took not even two hours until we had our hands full and many interesting meetings. If you are here, you can find us at booth B:16B, welcome!

There is not one specific service that have attracted the most interest, but SMS of course all from plain vanilla to marketing SMS. And also payment request and order confirmation SMS signed with BankID.

blogg_eCommerce1

So to conclude day one, many interesting meetings and talks with prospective partners and clients. And as always, more information about our service can be found at our site www.tellustalk.com!

Cheers!
Richard

Posted in All, BankID, E-payment, E-sign, Fair/Event, Link-SMS, SMS | Leave a comment

Change of platform and another fair!

We are sure having some busy days now!

This week our technicians have been working hard with the last preparations for the migration to the new platform, that will start tonight at 7:00 CET+1. There should be almost no disturbances, but please remember not to update your distribution lists during this time.
We will update our wiki about how they are doing, if you are having any problems please contact us. We are available at +46850912600 around the clock as usual.

tt_globe_logo_200pxAs if that´s not enough, we just got home from the Vitalis fair in Gothenburg and next week you can meet us at the fair ECOMMERCE STHLM at Kistamässan!
Come on by and say hello! Wednesday and Thursday we will be there, answering questions about SMS, digital signatures, secure messages and so on.

Have a nice weekend!

/Jessica

Posted in All | Leave a comment

Important: New platform – new domain

Beautiful blue sky background
Affecting email addressing and API calls

Service Window: Friday May 5 19:00 (CET +1) – Monday May 8, 8:00

TellusTalk will migrate the entire service to a new platform with new domain address.
This will give us the new domain xx@tellustalk-eu.appspotmail.com

If you want notices from us with progress updates:

– Send the word Start as subject or message to the address group=4672080|eu@esms.nu and you will be automatically added to a distribution list. (it looks weird, but it works!)

– Or call us at +46 8 509 126 00 if you have any questions!

What does this mean?
We will have a new domain that will be used as sender in any emails from us to you and also the API address will be different.
Everything else will be as usual.

Emails we send will change sending address to zz@tellustalk-eu.appspotmail.com
Most of you won´t even notice the difference, problems could occur if you have some system or machine that is automatically reading and interpreting your emails from us or if you have a firewall that could react to new senders. If you have whitelisted our old sending email address you should do the same with this new one.

API-calls and replies using API will change address to https://tellustalk-eu.appspot.com/
Calls using the old address will still be working for a while, we are making a soft change to minimize interruptions on your side.

You can also read more here.

Posted in All, Operating Information | Leave a comment

Get a SMS when a fax arrives!

Hi,

Many of our customers have their fax solution with us. That means that they get their blogg_eng_fax_as_smsincoming faxes delivered as a pdf  file (standard). Recipients can be an email address, a system or even a fax.

Using the TellusTalk platform for receiving faxes makes it possible to add a mobile number as a recipient on the receiving/incoming fax number. When a fax has been received, the system generates a notification message (SMS). The receiver of the fax then goes to the email inbox or system in order to read the full version fax.

One of the advantages with this solution is that SMS gets more attention than an email. Another advantage is that many systems do not generate a notification when a message/fax has arrived.

For more information about our services, please go to our webpage or contact us directly at +46 8-509 126 00!

Cheers and hope you all get a wonderful weekend!
/Richard

Posted in Customer cases, Fax, SMS | Leave a comment