This thing with Reply SMS can be a little tricky to wrap your head around, so I was going to try to explain it.
The idea is that you should be able to send SMS from your email and the recipient should be able to reply.
This reply should end up in your mailbox, along with your original message.
And then you can reply back and forth as long as you want to.
This is pretty easy to do, but we wanted to address another problem also.
You know, if you use your cellphone to send two SMS after each other, then both messages will end up in the same conversation in the recipients phone. And if you are quick, and send two questions shortly after each other: “Can you work monday?” and “Can you work tuesday?”, and then receive two replies: “Yes” and “No”. How will you know which reply goes where?
So, we solved this by using different numbers as sender.
Then each conversation is unique, both in the recipients phone and in your email!
Some recipients can find it a little confusing, that different SMS from you always have different numbers. We recommend that you inform your recipients about this, and ask them not to save these numbers as contacts and also that it is only possible to reply using the same phone that received the message.
This feature, Relpy SMS, is always included in your subscription. There is another solution if you prefer to always have the same number as sender. Contact us if you want to know more about that.
I hope this helped you, otherwise, give us a call!
Call us at +46 8-509 126 00 or visit us at www.tellustalk.com