Direct link to the Toolbox

If there is some problems accessing our website, you can always use this direct link to access the Toolbox

https://tellustalk-eu.appspot.com/toolbox/TT_Globe_repair_white

Our website is not hosted on the same platform as our services, so even if the website should be unavailable our services are always online!

Have a nice weekend!

/Jessica

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E-marketing – simple opt out and happy recipients

There can be many reasons you would want to ensure that recipients can easily opt out from future send outs. And sometimes to opt back in.
Of course, we have a simple solution for this!cropped-tt_globe_transparent.png

When you send ads and offers, local rules and regulations for marketing will apply. This normally includes that you must have some existing relationship with the recipient, or they must have explicitly have approved that you can send them this kind of content using email or SMS. There must also be a simple way of unsubscribing.

At the office it could be on call technicians that should be able to opt in and out of a group that is notified with alerts. Or temps that don´t want to get job offers when they are on vacation.

This will work easily if you use Distribution Lists when you send your messages.
The recipients are saved as members in your list, and if they opt out, they will automatically change status to “unsubscribed”, so that you can easily tell them apart.

When you send Email with your Distribution List, we will automatically add a header where the recipient can click “Unsubscribe”. There is also the option to “Subscribe” if they were to change their minds later.

When you send SMS with your Distribution List, the setting is made so that the recipient can reply to your message with the word STOP, and they will automatically be unsubscribed from your list.

If you send your message as Link-SMS instead of a normal SMS, the functionality for opt out is located in the header of the link destination. Of course, it will also work if the recipient replies STOP.

To use alphanumeric sender on SMS for commercial messages is not recommended as it makes it more difficult to unsubscribe, and that can cause irritation. And noone wants irritated customers, right?

Read more about opt out and Distribution Lists

You can always call us at +46850912600 or send an email to sales@tellustalk.com if you want to talk more about how we can help you with your e-marketing!

Best wishes
Jessica

 

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E-legitimations must be protected by law

One of the Swedish agencies that attended the day was Premiepensionsmyndigheten and they shared their experiences over the years with login abuse and pointed out the importance that e-legitimations must have a high degree of legal protection.
Non of the issues they had with the different logins was of a technical character with the security measures in themselves.
However, right from the start in 2000, when the agents helped citizens make fund changes, the agents started to use the citizens’ login information. At this time it was a pin-code solution.
– Premiepensionmyndigheten chose to remove this interface after several attempts of discussions with the agents and informing the citizens that this practice of ‘lending’ the pin codes was not allowed.
Switch back to the here and now. The problems with agents using their customers (citizens) login credentials have not ended with the use of stronger electronic legitimation technologies such as BankID.
Again the customers “lent” their credentials to the agents so that changes could be made on their accounts.
– The technical solution to circumvent this abuse was to up the security so that the demands for a fund change could be raised. Now a signature is required before a change can be made and a warning is sent if more than one instance of a BankID login is active on their page at the same time.
Further actions have been filing complaints to the Police to stave the abuse issues. And more debates and dialogues with the agents as well as information to the citizens.
In itself, BankID as a technical solution has not been an issue i.e. the technology has not been broken or hacked and is also considered to have a high degree of trustworthiness.
So of course there are security issues with all electronic solutions, but like in the case with Premiepensionsmyndigheten it was never an issue with the technical solution but how it was used by agents and citizens.

 

If you would like to know more about our solution for Electronic Signatures you can read more here, or contact us at sales@tellustalk.com or +46-8-509 126 00.

Have a nice weekend!
🙂
/Richard

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Where would you like to be in 5 years?

This month, the interest for electronic signing has gotten a real boost. The majority of all new acquaintances we have made since the beginning of June have had a great number of curious questions regarding the services, many have also started testing how the digital world of paperwork works through us.

Will we even be able to call it that in 5 years, one might wonder? Maybe the digitalization has come so far that paper agreements are nothing but a memory?

Consider the amount of time and energy we would save ourselves. Consider also what a positive effect it would have on our environment. There are actually no drawbacks when it comes to electronic signing – so, are you ready to step into the digitalized world of tomorrow?

(PS. If you are, please call our self-appointed welcoming committee on +46 (0) 8-509 126 00 or email sales@tellustalk.com)

Best regards,
Siri

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eCommerce 2017 – conclusion!

A few thoughts after the fair.

 

Blogg_ecommerce2

During both days we had a many interesting meetings with both other exhibitors as well visitors. We had surprisingly many queries regarding ordinary SMS such as reminders and marketing SMS. Otherwise there were very much interest in digital signing and payment request using SMS.

There was also time to chat some regarding digital signatures,  SMS market and the future challenges of the markets.

So in short a nice fair!

Cheers!
/Richard

Posted in BankID, E-payment, E-sign, Fair/Event, Link-SMS, Personalized messages, Protected Messages, SMS, SMS to Voice Call | Leave a comment

e-Commerce day one done, now day two!

Yesterday three of us from TellusTalk attended the e-Commerce 2017 fair in Kista.

It was the first time for us at this fair and we actually hade a slow start. But it took not even two hours until we had our hands full and many interesting meetings. If you are here, you can find us at booth B:16B, welcome!

There is not one specific service that have attracted the most interest, but SMS of course all from plain vanilla to marketing SMS. And also payment request and order confirmation SMS signed with BankID.

blogg_eCommerce1

So to conclude day one, many interesting meetings and talks with prospective partners and clients. And as always, more information about our service can be found at our site www.tellustalk.com!

Cheers!
Richard

Posted in All, BankID, E-payment, E-sign, Fair/Event, Link-SMS, SMS | Leave a comment

Change of platform and another fair!

We are sure having some busy days now!

This week our technicians have been working hard with the last preparations for the migration to the new platform, that will start tonight at 7:00 CET+1. There should be almost no disturbances, but please remember not to update your distribution lists during this time.
We will update our wiki about how they are doing, if you are having any problems please contact us. We are available at +46850912600 around the clock as usual.

tt_globe_logo_200pxAs if that´s not enough, we just got home from the Vitalis fair in Gothenburg and next week you can meet us at the fair ECOMMERCE STHLM at Kistamässan!
Come on by and say hello! Wednesday and Thursday we will be there, answering questions about SMS, digital signatures, secure messages and so on.

Have a nice weekend!

/Jessica

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